Privacy Policy

This Privacy Policy explains how Number Artist collects, uses, stores, and shares personal information when you visit our store, place an order, contact us, or use our services.

Information We Collect

We may collect the following information:

• Name, email address, phone number, billing address, and shipping address;

• Order details, purchased products, payment status, and delivery information;

• Customer account and login information;

• Messages sent to customer support;

• Photos uploaded for custom paint-by-numbers products;

• Reviews, ratings, photos, or other content submitted by customers;

• IP address, browser type, device information, and website activity;

• Cookie, advertising, and marketing preferences.

Payment information is processed securely by Shopify and the payment providers available at checkout. We do not normally store complete credit card information.

How We Use Your Information

We use personal information to:

• Process and deliver orders;

• Create customized products;

• Process payments, returns, refunds, and replacements;

• Provide order updates and customer support;

• Maintain customer accounts;

• Detect fraud, misuse, or security risks;

• Improve our products, website, and customer experience;

• Send promotional communications when permitted;

• Comply with legal, tax, accounting, and regulatory obligations.

Custom Product Photos

When you upload a photo for a custom product, the image is used to design, produce, and fulfill your order.

Uploaded images may be shared with trusted production and fulfillment partners only when necessary to create and deliver the customized product.

Customers must have permission to use and upload the submitted images. We do not claim ownership of personal photos uploaded for custom orders.

We will not use a personal photo for advertising or promotional purposes without permission.

Shopify and Service Providers

Our store is hosted by Shopify. Shopify processes certain customer information to provide store hosting, checkout, payment, security, analytics, and order-management services.

We may also share necessary information with trusted service providers, including:

• Payment processors;

• Shipping and fulfillment companies;

• Custom product manufacturers;

• Customer support providers;

• Email and marketing platforms;

• Review and analytics services;

• Fraud-prevention and security providers;

• Legal, tax, or accounting professionals.

These providers may only receive information required to perform their services.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember cart contents, process checkout, understand website usage, prevent fraud, and measure advertising performance.

You can manage cookies through your browser settings or through any privacy controls available on the website. Disabling essential cookies may affect the operation of the store.

Marketing Communications

When you subscribe to marketing communications, we may send information about products, promotions, and offers.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting numberartiststore@support.com.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support;

• Maintain business and transaction records;

• Resolve disputes;

• Prevent fraud;

• Comply with legal and financial obligations.

Custom photos are retained only as long as reasonably required to produce the order, handle customer service requests, or meet legal obligations.

International Data Transfers

Some service providers may process information in countries other than the country where you live.

Where required, we use appropriate contractual, technical, and organizational safeguards to protect personal information during international transfers.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information;

• Correct inaccurate information;

• Request deletion of your information;

• Restrict or object to certain processing;

• Withdraw consent;

• Request a copy of your information;

• Opt out of marketing communications;

• Submit a complaint to a relevant data protection authority.

To make a privacy request, contact numberartiststore@support.com. We may request information to verify your identity before completing the request.

Children’s Privacy

Our store is not intended for children who are not legally able to enter into online purchases.

We do not knowingly collect personal information from children without appropriate authorization. A parent or guardian may contact us to request the deletion of information submitted by a child.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. Customers should review the privacy policies of those third parties.

Changes to This Policy

We may update this Privacy Policy when our business practices, services, or legal obligations change.

The latest version will always be published in our store.

Contact

For privacy questions or requests, contact:

Number Artist
Email: numberartiststore@support.com