Shipping Policy

This Shipping Policy applies to all orders placed through the Number Artist online store.

Order Processing

Orders are processed after payment has been successfully confirmed.

Personalized paint-by-numbers kits require additional production time because they are created using the image submitted by the customer.

Processing times may vary depending on order volume, product availability, customization requirements, and quality checks.

Once an order has entered production or has been shipped, changes or cancellations may no longer be possible.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any available free shipping promotions or special shipping rates will be shown in the store or during checkout.

Delivery Estimates

Estimated delivery times are displayed during checkout or communicated in the order confirmation.

Delivery estimates include transportation time but may not include the production time required for personalized products.

Delivery times are estimates and are not guaranteed. Delays may occur because of:

• High order volumes;

• Carrier delays;

• Customs inspections;

• Weather conditions;

• Public holidays;

• Incorrect or incomplete addresses;

• Other circumstances outside our control.

Tracking Information

When tracking is available, customers will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take some time to update after the package has been handed to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact numberartiststore@support.com as soon as possible.

Address changes cannot be guaranteed after processing or production has started.

Number Artist is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

International Orders

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs procedures may also cause additional delivery delays.

Lost or Delayed Packages

If your package is delayed, please review the tracking information and allow additional time for the carrier to complete delivery.

If the tracking information has not updated for an extended period, contact us at numberartiststore@support.com with your order number.

We will review the shipment and assist with the carrier when possible.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it, please check:

• Your mailbox and delivery area;

• Neighbors or household members;

• Building reception or management;

• Any safe location used by the carrier.

If the package remains missing, contact the carrier and then contact us with your order number.

Damaged or Incorrect Orders

If an order arrives damaged, incomplete, defective, or incorrect, contact numberartiststore@support.com.

Please include:

• Your order number;

• A description of the issue;

• Clear photos of the product;

• Photos of the packaging and shipping label.

After reviewing the request, we may provide a replacement, refund, or another appropriate solution.

Refused and Unclaimed Packages

Packages that are refused, not collected, or returned because of an incorrect address may require additional shipping charges before reshipment.

Original shipping costs may be deducted from any refund when permitted by law.

Contact

For shipping, tracking, or delivery questions, contact:

Number Artist
Email: numberartiststore@support.com