Return and Refund Policy

At Number Artist, we want you to be satisfied with your purchase. Please review the conditions below before requesting a return or refund.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be unused, undamaged, and returned in its original packaging with all included accessories and materials.

To request a return, contact us at numberartiststore@support.com and provide:

• Your full name;

• Order number;

• Reason for the return;

• Photos of the product, when applicable.

Do not send a product back before receiving return instructions from our customer service team.

Custom Products

Custom paint-by-numbers kits are created specifically from the image provided by the customer.

Custom products cannot be returned or canceled after production has started, except when the product arrives damaged, defective, or significantly different from the approved order information.

Customers are responsible for submitting a clear and suitable image for customization.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us at numberartiststore@support.com as soon as possible.

Include your order number and clear photos of the product, packaging, and shipping label. After reviewing the request, we may offer a replacement, partial refund, or full refund.

Return Shipping

Customers are responsible for return shipping costs when the return is due to a change of mind or an incorrect product selection.

Number Artist will cover reasonable return or replacement costs when the product is confirmed to be damaged, defective, or incorrectly shipped.

Original shipping charges are non-refundable unless the return results from an error by Number Artist.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

We may reduce or reject a refund if the returned product is used, damaged, incomplete, or not returned in its original condition.

Order Cancellations

Orders may only be canceled before processing or production begins.

Because orders are processed quickly, cancellation requests are not guaranteed. Custom orders cannot be canceled once customization or production has started.

Incorrect Address and Unclaimed Packages

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping costs caused by an incorrect address, refused delivery, or unclaimed package may be deducted from the refund or charged before reshipment.

Contact

For questions about returns, replacements, cancellations, or refunds, contact:

Number Artist
Email: numberartiststore@support.com